Governor Moore Visits Emergency Call Center, Highlights State Investments in Public Safety
Updated:
ANNAPOLIS, MD – Governor Moore today toured the Baltimore City 9-1-1 Call Center, highlighting the state’s $8M investment in the center which will support a new Computer-Aided Dispatch (CAD) system and the formation of the new Department of Neighborhood Safety –a third branch of public safety in Baltimore City–furthering the Moore-Miller administration’s all-of-the-above approach driving record lows in violent crime throughout the state.
“The safety and security of all Marylanders is my number one priority as governor, so our administration is dedicated to an all-of-the-above public safety approach, investing in our public safety officials and the communities they serve to protect,” said Gov. Moore. “Our administration is providing the necessary funding to update technology so that our dispatchers and first responders are well equipped to keep Marylanders safe, as we continue to drive record lows in violent crime.”
Baltimore City’s Computer-Aided Dispatch System (CAD) is the backbone of the city's emergency response communications and is managed by the Baltimore City Fire Department (BCFD.) The center’s 80 fully protocol-trained 9-1-1 Specialists handled nearly 849,000 9-1-1 calls between July 2025 and June 2026.
Baltimore City secured $12M to completely overhaul its 20 year-old dispatch system that often experiences severe outages and freezes. Funded by the Moore-Miller administration’s $8 million FY27 state budget investment combined with $3.7 million in federal funding secured by Maryland’s congressional delegation, the upgraded CAD system will enhance a formal alternative response network supporting Baltimore City’s public safety framework, managed by Baltimore City’s Department of Neighborhood Safety. This system routes nonviolent 9-1-1 calls to trained mental health professionals and social workers, advancing a community-centered strategy for public safety and violence intervention.
“Continuing to improve public safety for Baltimore residents is one of our top shared priorities,” said U.S. Senator Chris Van Hollen, a member of the Senate Appropriations Committee. “That’s why our federal delegation has partnered with the State and City to deliver resources for this purpose – including $3.7 million in federal funds to support Baltimore’s new Computer-Aided Dispatch system. This investment will strengthen the City’s emergency response capabilities and help ensure dispatchers and first responders are prepared when crises occur.”
In addition to the above investments, the governor’s Maryland 9-1-1 Board has approved $868,000 for additional Baltimore City 9-1-1 Center investments, including cybersecurity system monitoring and the CommsCoach simulation platform which will assist Baltimore City in recruiting, assessing, training, and retaining 9-1-1 specialists through competency-based hiring tools, realistic training simulations, and performance tracking.
Maryland is experiencing unprecedented declines in violent crime, driven by the Moore-Miller administration’s all-of-the-above public safety strategy, which pairs record investments in law enforcement with robust efforts to address the root causes of crime.
The governor visited the site as a part of his Delivering for Maryland Tour, highlighting critical state investments directly impacting Maryland communities across the state.
###
Legal Disclaimer:
EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
